This Workshop provides parents with the essential skills for employment within the customer engagement field.
Training will give you the skills to deal with complex and challenging situations with customers and to provide excellent customer service.
Participants will also learn how to work effectively in a business environment.
How our Workshop is delivered
All of the workshop facilitators are mums who have dealt with the experience of raising children and pursuing employment opportunities.
What you will learn
- How to conduct excellent customer service across various environments.
- Effective ways to adapt and excel in a team-based environment.
- How to provide sound technical advice and capture data.
- Ways to deal with and respond to client requests, feedback and complaints.