Certificate III in Business (Customer Engagement)
This customer engagement traineeship will provide you with the skills and knowledge to be effective in a range of complex customer service roles, including:
- Receiving and responding to customer requests
- Handling complaints
- Working with multiple communication channels
- Providing technical advice
- Capturing data working effectively in a team.
Many of the learning activities and tasks will encourage learners to reflect on their current work and practices and benefit the employer by applying these new skills immediately in their organisation.
Course Duration and Delivery
The 12 month program is delivered in shorter, more manageable terms of learning.
This allows participants to focus on specific sections of the program at one time.
These terms also provide the perfect ‘check point’ over the duration of the program to monitor and support participant progress.
Each term, the participant enjoys an innovative 360 degree learning experience.
After a program orientation session, participants engage in group workshops and tutorials, workplace training activities, have access to on-demand support as required and concludes with a face to face workplace visit by the trainer to recap the term of learning and observe the participant’s progress.
Why do this Traineeship with AETS?
A traineeship with AETS isn’t just a qualification – it’s a way to jump into your new career and earn as you learn.
From day one, you will be in the workplace, gaining essential industry experience and putting knowledge into practice. Our easy to follow learning experiences support your workplace learning, allowing you to develop your career in a supported environment.
We know that balancing work and study can be challenging. That’s why your AETS traineeship is led by your trainer, designed into easy-to-follow short terms and supported by our entire team. AETS allows you to be the pilot in your new career, whilst we provide the support and guidance to manage your progress with you.
This is an entry-level course, and no previous skills or experience are necessary.
While there are no specific entry requirements, participants are required to take the language, literacy, and numeracy skills (LLN) assessment. It will help us understand how we can assist you in any areas where you may need help while studying with us.
There is the expectation that students will attend scheduled online face-to-face tutorials and webinars.
Computer with access to the Internet and with the ability to conduct video interviews. Minimum specifications for your computer are:
- Microsoft Windows 7 or later or Mac OS X or above
- Microsoft Office
- Up-to-date internet browser
- You may also need access to a printer and the following applications
- Adobe Acrobat reader (free download)
- Adobe Flash player (free download)
Mobile video recording device i.e., a mobile phone that can record short video at a workplace with a supervisor
Total number of units = 13
- 6 core units
- 7 elective units
|BSBCRT311||Apply critical thinking skills in a team environment||Core|
|BSBPEF201||Support personal wellbeing in the workplace||Core|
|BSBSUS211||Participate in sustainable work practices||Core|
|BSBTWK301||Use inclusive work practices||Core|
|BSBWHS311||Assist with maintaining workplace safety||Core|
|BSBXCM301||Engage in workplace communication||Core|
|BSBTEC303||Create electronic presentations||Elective|
|BSBTEC201||Use business software applications||Elective|
|BSBPEF301||Organise personal work priorities||Elective|
|SIRXMKT001||Support marketing and promotional activities||Elective|
|SIRXPDK001||Advise on products and services||Elective|
|SIRXCEG005||Maintain business to business relationships||Elective|
|BSBOPS304||Deliver and monitor a service to customers||Elective|
Funding is available for eligible participants. Complete the “Enquire Now” section below, and one of our representatives will be in touch.