Short Course Overview

Our Mature Age Short Course is aimed at providing mature age job seekers with the essential skills for employment within the customer service field. 

Participants will gain skills and knowledge to build relationships with customers and learn how to identify their needs. Learning to use relevant technology will also form part of the content. 

Training will provide you with a pathway to work in various customer service industry settings such as sales and marketing, call centres and administration. 

Entry Requirements

To enrol you will need to attend our information session so we can assess your suitability.

What you will learn

Short Course Structure

This Short Course is a nationally recognised qualification.

Participants need to complete 2 units of competency.

UnitsDescription
BSBCUS201Deliver a service to customers
BSBITU213Use digital technologies to communicate remotely

Unique Student Identifier (USI)

A Unique Student Identifier (USI) is required for Participants undertaking nationally recognised training (qualifications, accredited courses, skill sets and units of competency) unless exempt.

This includes international Participants studying in Australia. If you don’t have a USI you will not receive your qualification or statement of attainment.

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