Short Course Overview

Our Customer Service Short Course will equip you with all the necessary skills to achieve customer satisfaction.

You’ll learn to navigate complex and challenging situations to achieve the best outcomes for both the customer and the business.  

What you will learn

Study Pathways

After completing this Short Course, you can continue to study a Certificate III in Customer Engagement (BSB30215) to get a full qualification through AETS.

Job Prospects

Entry Requirements

To enrol you will need to attend our information session so we can assess your suitability.

Short Course Structure

This Short Course is a nationally recognised qualification.

Participants need to complete 3 units of competency.

UnitsDescription
BSBCUS201 Deliver a service to customers 
BSBIND201 Work effectively in a business environment 
BSBWOR202 Organise and complete daily work activities 

Unique Student Identifier (USI)

A Unique Student Identifier (USI) is required for Participants undertaking nationally recognised training (qualifications, accredited courses, skill sets and units of competency) unless exempt.

This includes international Participants studying in Australia. If you don’t have a USI you will not receive your qualification or statement of attainment.

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