Short Course Overview
Our Customer Service Short Course will equip you with all the necessary skills to achieve customer satisfaction.
You’ll learn to navigate complex and challenging situations to achieve the best outcomes for both the customer and the business.
What you will learn
- How to conduct excellent customer service across various environments.
- Effective ways to adapt and excel in team-based working environments.
- How to provide technical expertise as well as capturing data.
- Ways to deal and respond to client requests, feedback and complaints.
After completing this Short Course, you can continue to study a Certificate III in Customer Engagement (BSB30215) to get a full qualification through AETS.
- Sales and Marketing Assistant
- Office Assistant
- Call Centre
- Administration Assistant
- Data Entry Operator
- Information Desk Clerk
To enrol you will need to attend our information session so we can assess your suitability.
Short Course Structure
This Short Course is a nationally recognised qualification.
Participants need to complete 3 units of competency.
|BSBCUS201||Deliver a service to customers|
|BSBIND201||Work effectively in a business environment|
|BSBWOR202||Organise and complete daily work activities|
Unique Student Identifier (USI)
A Unique Student Identifier (USI) is required for Participants undertaking nationally recognised training (qualifications, accredited courses, skill sets and units of competency) unless exempt.
This includes international Participants studying in Australia. If you don’t have a USI you will not receive your qualification or statement of attainment.