Course Overview

A Certificate III in Retail combines the skills of customer engagement with managing store operations.

Participants with exemplary people skills and sound decision-making abilities will be suited to the course content.

Individuals will work with some independence under limited supervision.

Successful completion of this qualification will achieve a Nationally Recognised Certificate.

Qualification NameCertificate III in Retail SIR30216
Course Duration12 Months
Course DeliveryOnline
Blended Learning
Course FeeEnquire Now for more information

What you will learn

Job Prospects

Study Pathways

Entry Requirements

Participants are required to be competent in written English and will undertake a Language, Literacy, and Numeracy Assessment (LLN) prior to commencing the training.

Course Structure

This is a nationally recognised qualification.

Participants need to complete 13 units of competency.
• 8 Core Units
• 5 Elective Units

UnitsCore / ElectiveDescription
SIRXCEG001 Core Engage the customer
SIRXCEG002 Core Assist with customer difficulties
SIRXCEG003 Core Build customer relationships and loyalty
SIRXCOM002 Core Work effectively in a team
SIRXIND001 Core Work effectively in a service environment
SIRXRSK001 Core Identify and respond to security risks
SIRXSLS001 Core Sell to the retail customer 
SIRXWHS002 Core Contribute to workplace health and safety
SIRXCOM003 ElectivePromote team cohesion
SIRRINV001 Elective Receive and handle retail stock
SIRXPDK002 Elective Advise on food products and services
SIRRFSA001 Elective Handle food safely in a retail environment
SIRXIND005 Elective Develop personal productivity

Unique Student Identifier (USI)

A Unique Student Identifier (USI) is required for Participants undertaking nationally recognised training (qualifications, accredited courses, skill sets and units of competency) unless exempt.

This includes international Participants studying in Australia. If you don’t have a USI you will not receive your qualification or statement of attainment.

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