Course Overview
A Certificate III in Retail combines the skills of customer engagement with managing store operations.
Participants with exemplary people skills and sound decision-making abilities will be suited to the course content.
Individuals will work with some independence under limited supervision.
| Qualification Name | Certificate III in Retail (SIR30216) |
| Course Duration | 12 Months |
| Course Delivery | Classroom Based |
| Course Fee | Enquire Now for more information |
What you will learn
- Develop customer service skills including engagement, assistance and conflict resolution
- Work well within a team and in a service environment
- Facilitate sales and develop selling skills
- Learn stock control, merchandising, and marketing and promotional activities
- Contribute to the health and safety of your workplace
Job Prospects
- Frontline Sales Assistant
- Customer Service Representative
- Shop Assistant
- Retail Supervisor
- Team Leader
Study Pathways
- SIR40316: Certificate IV in Retail Management
- SIR50116: Diploma of Retail Leadership
Entry Requirements
Participants are required to be competent in written English and will undertake a Language, Literacy, and Numeracy Assessment (LLN) prior to commencing the training.
Course Structure
This is a nationally recognised qualification.
Participants need to complete 13 units of competency.
• 8 Core Units
• 5 Elective Units
| Units | Core / Elective | Description |
| SIRXCEG001 | Core | Engage the customer |
| SIRXCEG002 | Core | Assist with customer difficulties |
| SIRXCEG003 | Core | Build customer relationships and loyalty |
| SIRXCOM002 | Core | Work effectively in a team |
| SIRXIND001 | Core | Work effectively in a service environment |
| SIRXRSK001 | Core | Identify and respond to security risks |
| SIRXSLS001 | Core | Sell to the retail customer |
| SIRXWHS002 | Core | Contribute to workplace health and safety |
| SIRXCOM003 | Elective | Promote team cohesion |
| SIRRINV001 | Elective | Receive and handle retail stock |
| SIRXPDK002 | Elective | Advise on food products and services |
| SIRRFSA001 | Elective | Handle food safely in a retail environment |
| SIRXIND005 | Elective | Develop personal productivity |
Unique Student Identifier (USI)
A Unique Student Identifier (USI) is required for Participants undertaking nationally recognised training (qualifications, accredited courses, skill sets and units of competency) unless exempt.
This includes international Participants studying in Australia. If you don’t have a USI you will not receive your qualification or statement of attainment.