Course Overview

A Certificate III in Retail combines the skills of customer engagement with managing store operations.

Participants with exemplary people skills and sound decision-making abilities will be suited to the course content.

Individuals will work with some independence under limited supervision.

Successful completion of this qualification will achieve a Nationally Recognised Certificate.

Qualification NameCertificate III in Retail SIR30216
Course Duration12 Months
Course DeliveryOnline
Blended Learning
Course FeeEnquire Now for more information

What you will learn

Job Prospects

Study Pathways

Entry Requirements

Participants are required to be competent in written English and will undertake a Language, Literacy, and Numeracy Assessment (LLN) prior to commencing the training.

Course Structure

This is a nationally recognised qualification.

Participants need to complete 13 units of competency.
• 8 Core Units
• 5 Elective Units

UnitsCore / ElectiveDescription
SIRXCEG001CoreEngage the customer
SIRXCEG002CoreAssist with customer difficulties
SIRXCEG003CoreBuild customer relationships and loyalty
SIRXCOM002CoreWork effectively in a team
SIRXIND001CoreWork effectively in a service environment
SIRXRSK001CoreIdentify and respond to security risks
SIRXSLS001CoreSell to the retail customer 
SIRXWHS002CoreContribute to workplace health and safety
SIRXCOM003ElectivePromote team cohesion
SIRRINV001ElectiveReceive and handle retail stock
SIRXPDK002ElectiveAdvise on food products and services
SIRRFSA001ElectiveHandle food safely in a retail environment
SIRXIND005ElectiveDevelop personal productivity

Unique Student Identifier (USI)

A Unique Student Identifier (USI) is required for Participants undertaking nationally recognised training (qualifications, accredited courses, skill sets and units of competency) unless exempt.

This includes international Participants studying in Australia. If you don’t have a USI you will not receive your qualification or statement of attainment.

Enquire Now

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