Course Overview

Launch your career in the booming services industry with a Certificate II in Hospitality.

Learn how to master memorable experiences for customers and develop essential skills and knowledge needed for the food and beverage industry.  

Roles can be autonomous or team-based but are usually under close supervision.

Successful completion of this qualification will achieve a Nationally Recognised Certificate.  

Qualification NameCertificate II in Hospitality (SIT20316)
Course Duration12 Months
Course Delivery Online
Blended Learning
Classroom Based
Course FeeEnquire Now for further information
Work Placement12 Shifts

What you will learn

Customer Service
Meeting the needs of customers, including during service periods.  

Appropriate verbal and non-verbal communication in the workplace for a variety of stakeholders including colleagues, customers and suppliers. You’ll also learn skills for relevant written correspondence. 

Menu Presentation
How to prepare and present a limited range of simple menu items following standard recipes.

Job Prospects

Study Pathways

Entry Requirements

Participants are required to be competent in English and will undertake a Language, Literacy, and Numeracy Assessment (LLN) prior to commencing the training.

Course Structure

This is a nationally recognised qualification.

Participants need to complete 12 units of competency.
• 6 Core Units
• 6 Elective Units

UnitCore / ElectiveDescription
BSBWOR203CoreWork effectively with others
SITHIND002 Core Source and use information on the hospitality industry
SITHIND003 Core Use hospitality skills effectively
SITXCCS003 Core Interact with customers
SITXCOM002 Core Show social and cultural sensitivity
SITXWHS001 Core Participate in safe work practices
BSBCMM201 ElectiveCommunicate in the workplace
SITHCCC002 Elective Prepare and present simple dishes
SITHFAB002 Elective Provide responsible service of alcohol
SITHFAB005 Elective Prepare and serve espresso coffee
SITHFAB007 Elective Serve food and beverage
SITXFSA001 Elective Use hygienic practices for food safety

Unique Student Identifier (USI)

A Unique Student Identifier (USI) is required for Participants undertaking nationally recognised training (qualifications, accredited courses, skill sets and units of competency) unless exempt.

This includes international Participants studying in Australia. If you don’t have a USI you will not receive your qualification or statement of attainment.

Enquire Now

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