Launch your career in the booming services industry with a Certificate II in Hospitality.
Learn how to master memorable experiences for customers and develop essential skills and knowledge needed for the food and beverage industry.
Roles can be autonomous or team-based but are usually under close supervision.
Successful completion of this qualification will achieve a Nationally Recognised Certificate.
|Qualification Name||Certificate II in Hospitality (SIT20316)|
|Course Duration||12 Months|
|Course Delivery|| Online|
|Course Fee||Enquire Now for further information|
|Work Placement||12 Shifts|
What you will learn
Meeting the needs of customers, including during service periods.
Appropriate verbal and non-verbal communication in the workplace for a variety of stakeholders including colleagues, customers and suppliers. You’ll also learn skills for relevant written correspondence.
How to prepare and present a limited range of simple menu items following standard recipes.
- Bar Attendant
- Bottle Shop Attendant
- Cafe Attendant
- Catering Assistant
- Food and Beverage Attendant
- Front Office Assistant
- Gaming Attendant
- SIT30316: Certificate III in Hospitality (Study with AETS)
- SIT40416: Certificate IV in Hospitality
Participants are required to be competent in English and will undertake a Language, Literacy, and Numeracy Assessment (LLN) prior to commencing the training.
This is a nationally recognised qualification.
Participants need to complete 12 units of competency.
• 6 Core Units
• 6 Elective Units
|Unit||Core / Elective||Description|
|BSBWOR203||Core||Work effectively with others|
|SITHIND002||Core||Source and use information on the hospitality industry|
|SITHIND003||Core||Use hospitality skills effectively|
|SITXCCS003||Core||Interact with customers|
|SITXCOM002||Core||Show social and cultural sensitivity|
|SITXWHS001||Core||Participate in safe work practices|
|BSBCMM201||Elective||Communicate in the workplace|
|SITHCCC002||Elective||Prepare and present simple dishes|
|SITHFAB002||Elective||Provide responsible service of alcohol|
|SITHFAB005||Elective||Prepare and serve espresso coffee|
|SITHFAB007||Elective||Serve food and beverage|
|SITXFSA001||Elective||Use hygienic practices for food safety|
Unique Student Identifier (USI)
A Unique Student Identifier (USI) is required for Participants undertaking nationally recognised training (qualifications, accredited courses, skill sets and units of competency) unless exempt.
This includes international Participants studying in Australia. If you don’t have a USI you will not receive your qualification or statement of attainment.