Course Overview

The Certificate III in Customer Engagement equips Participants with the knowledge and skills required for a wide range of customer service and sales-related roles.

Participants will learn how to deal with customers in varied situations, and work efficiently as part of a team.

They’ll also be taught effective ways to capture, manage and store customer data.

Qualification NameCertificate III in Customer Engagement (BSB30215)
Course Duration12 Months
Course DeliveryClassroom Based
Course FeeEnquire Now for further information

What you will learn

Job Prospects

Study Pathways

Entry Requirements

Participants are required to be competent in English and will undertake a Language, Literacy, and Numeracy Assessment (LLN) prior to commencing the training.

Course Structure

This is a nationally recognised qualification.

Participants need to complete 12 units of competency.
• 4 Core Units
• 8 Elective Units

Core UnitsCore / ElectiveDescription
BSBCUE301 CoreUse multiple information systems
BSBCUE307 Core Work effectively in customer engagement
BSBCUE309 Core Develop product and service knowledge for customer engagement operation 
BSBCUS301 Core Deliver and monitor a service to customers
BSBCUE203 ElectiveConduct customer engagement
BSBCUE304 ElectiveProvide sales solutions to customers 
BSBCUE306 ElectiveProcess complex accounts
BSBCMM301 ElectiveProcess customer complaints
BSBITU213Elective Use digital technologies to communicate remotely
BSBITU306Elective Design and produce business documents
BSBITU307Elective Develop keyboarding speed and accuracy
BSBWHS201Elective Contribute to health and safety of self and others

Unique Student Identifier (USI)

A Unique Student Identifier (USI) is required for Participants undertaking nationally recognised training (qualifications, accredited courses, skill sets and units of competency) unless exempt.

This includes international Participants studying in Australia. If you don’t have a USI you will not receive your qualification or statement of attainment.

Enquire Now

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