The Certificate III in Customer Engagement equips Participants with the knowledge and skills required for a wide range of customer service and sales-related roles.
Participants will learn how to deal with customers in varied situations, and work efficiently as part of a team.
They’ll also be taught effective ways to capture, manage and store customer data.
|Qualification Name||Certificate III in Customer Engagement (BSB30215)|
|Course Duration||12 Months|
|Course Delivery||Classroom Based|
|Course Fee||Enquire Now for further information|
What you will learn
- How to work with multiple communication channels
- How to provide excellent customer service
- Adhering to key performance indicators
- How to thrive working in a team environment
- How to capture important customer data
- Call Centre Operator
- Customer Sales Representative
- Complaints Handler
- Information Officer
- BSB40315: Certificate IV Customer Engagement
- BSB40515: Certificate IV in Business Administration
- BSB50215: Diploma of Business
- BSB50415: Diploma of Business Administration
Participants are required to be competent in English and will undertake a Language, Literacy, and Numeracy Assessment (LLN) prior to commencing the training.
This is a nationally recognised qualification.
Participants need to complete 12 units of competency.
• 4 Core Units
• 8 Elective Units
|Core Units||Core / Elective||Description|
|BSBCUE301||Core||Use multiple information systems|
|BSBCUE307||Core||Work effectively in customer engagement|
|BSBCUE309||Core||Develop product and service knowledge for customer engagement operation|
|BSBCUS301||Core||Deliver and monitor a service to customers|
|BSBCUE203||Elective||Conduct customer engagement|
|BSBCUE304||Elective||Provide sales solutions to customers|
|BSBCUE306||Elective||Process complex accounts|
|BSBCMM301||Elective||Process customer complaints|
|BSBITU213||Elective||Use digital technologies to communicate remotely|
|BSBITU306||Elective||Design and produce business documents|
|BSBITU307||Elective||Develop keyboarding speed and accuracy|
|BSBWHS201||Elective||Contribute to health and safety of self and others|
Unique Student Identifier (USI)
A Unique Student Identifier (USI) is required for Participants undertaking nationally recognised training (qualifications, accredited courses, skill sets and units of competency) unless exempt.
This includes international Participants studying in Australia. If you don’t have a USI you will not receive your qualification or statement of attainment.